Privacy Policy

Last Updated: May 2026

At Spool Studios, we respect your privacy. This policy explains what information we collect and how we use it when you use our website or place an order.

1. Information We Collect

When you place an order, request a quote, or interact with our website, we may collect:

• Your name
• Your email address
• Your billing or shipping address (if applicable)
• Your phone number (This is completely optional and only collected if you choose to provide it for pickup communication).

2. How We Use Your Information

We only use your information to:

• Process, print, and fulfill your 3D printing orders.
• Contact you via email to coordinate local pickup times and locations.
• Answer your customer support questions.

3. Third-Party Services & Website Tools

• Payments: We do not see or store your credit card details. All financial transactions are handled securely by Stripe. They process your payment information according to their own strict security policies.
• Website Management: Our website runs on WordPress and WooCommerce, which may collect basic data to track shop statistics and manage your shopping cart. We also use Yoast SEO to help optimize our website performance.

4. Data Security

We value your trust and take reasonable steps to protect your personal information. We will never sell, rent, or share your personal details with outside companies for marketing or advertising purposes.

5. Contact Us

If you have any questions about your data or how it is handled, please contact us at: hello@spoolstudios.com.